You may cancel your order within 7 working days of receipt of the goods, for a refund, You must return the product(s) to us, in the same conditions in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Goods must be returned to us in as new condition. Where goods are returned in not as new condition, you will be charged to cover the loss in value of the goods.
If you have purchased an incorrect item from us and your order has not been dispatched, please inform us immediately by email [email protected] quoting the order number so that we can change the order for you
If the goods have been dispatched & you find that you have selected the wrong part/item for your model please inform us by email [email protected], please return asap, you are responsible for return postal costs and returns are sent back to us at your risk.
If we have sent you the wrong part to your order, then we are realy sorry, please inform us immediately either by email [email protected] so that we can arrange to dispatch the correct part as soon as possible. We will of course re-imburse you for return postal costs.
"Please note that all spare parts are subject to design and specification changes by the manufacturer and so the part you receive may not be an exact replacement for your original."
To speed up the returns process we advise that you email us for a Returns Number [email protected] and return the parts asap, on receipt back, we will examine the returned product and will notify you that a refund has been authorised via e-mail.
All refunds may take up to 30 days, orders will be credited back to the credit/debit card used for purchase.
Please remember to enclose your Returns Number & Invoice Number together with your Name & Address inside the package as this speeds up the returns process & post back to us at:
Vacuum Parts Direct
49 Meadow Mills
Full terms, conditions & legal info can be found on footer of our website