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Using the website

By using this website and ordering goods from us, you agree & have read our terms & conditions.

Collection of your Personal Information

Information about your computer hardware and software may be automatically collected by Vacuum Parts Direct. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service and to provide statistics regarding use of the Vacuum Parts Direct website.

Protection of your data

The data that you submit about yourself at our website will be processed by us for the purpose of delivering the products that you have purchased, enabling us to provide you for the servicing & safe performance of the products and to otherwise perform our contractual obligations for our sale of products to you. If you have ticked the box for acceptance of adding to our mailing list for news & promotions, then we will process your data also for such purposes. Your data will be processed by ourselves. We do not sell, rent or lease our customer lists to third parties. You are entitled to submit an inquiry to us once every year and be advised about the data we process. You are also entitled at any time to withdraw your consent and/or request erroneous data to de corrected. Please draft any such enquiries and requests in writing,sign and send your letter to the address, Vacuum Parts Direct, 49 Meadow Mills,Dixon Street,Kidderminster , Worcs DY10 1HH
 

Prices / Payment

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates Payment over the Internet can be made via our secure check out pages with Paypal using your Paypal Account, Visa, Visa Debit or Mastercard. Due to the nature of the clearing system your credit card payment will be taken at the point of ordering. If a problem in supply should occur and you would like to cancel your order we will be happy to assist you in obtaining a refund, please email us at [email protected]
 

Orders

We aim to despatch all online orders within 24 - 48 hours providing the parts are instock. Please allow an additional delivery time for parts which are not in stock, we will contact you via email if this is the case. We reserve the right to cancel an order at any time.

Delivery Charges

UK Mainland

  • Orders £6.00 & under  £2.99
  • Orders £6.01-£30.00   £3.99
  • Orders £30.01-£60      £5.99
  • FREE Standard Delivery on orders over £50.00 


Optional Upgrade to Express 24/48hr Next Working Day Service on items in stock, excludes postal code areas: 
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25.

 

Delivery will be by either Royal Mail 1st Class post or by courier depending on size/weight of your order.
Where delivery is made by courier and no-one is available to sign for the consignment, a card will be left. If redelivery is required due to two failed attemps, your order will be returned to us & a further carriage charge will be incurred.

Delivery by courier will be Monday to Friday. 

If goods are left as no one is in to accept them, we cannot be held responsible if goods go missing after they have been delivered.
 

Click & Collect

Collect from our Workshop in Kidderminster. Just place your order online & choose click & collect, we will then email within 24hrs when your items are ready for collection.
Collection times are Mon 9-11am, Tues, 9-11am, Wed 3-5pm, Thurs 9-11am, Fri 9-11am, Sat 9-11am please ensure that you bring a copy of your order with you, please contact us if you wish to arrange a specific collection time.

 

Worldwide Shipping

Upon request 
 

 

Import Duty
 

If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
 

Availability / Estimated Delivery Times

We do our best to ensure availability of all advertised products and endeavour to dispatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. We have no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders out as quickly as possible. You have the right to cancel delayed orders at any time and get a refund.
 

Cancellations & Returns

You may cancel your order within 7 working days of receipt of the goods, for a refund, You must return the Product(s) to us, in the same conditions in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Goods must be returned to us in as new condition. Where goods are returned in not as new condition, you will be charged to cover the loss in value of the goods.

 

Incorrect Goods

If you have purchased an incorrect item from us and your order has not been dispatched, please inform us immediately by email [email protected] quoting the order number so that we can change the order for you
If the goods have been dispatched & you find that you have selected the wrong part/item for your model please inform us by email [email protected], please return asap, you are responsible for return postal costs and returns are sent back to us at your risk.
If we have sent you the wrong part to your order, then we are realy sorry, please inform us immediately either by email [email protected] so that we can arrange to dispatch the correct part as soon as possible. We will of course re-imburse you for return postal costs.


Definition Of Incorrect Goods
 

"Please note that all spare parts are subject to design and specification changes by the manufacturer and so the part you receive may not be an exact replacement for your original."

Refunds

To speed up the returns process we advise that you email us for a Returns Number [email protected] and return the parts asap, on receipt back, we will examine the returned product and will notify you that a refund has been authorised via e-mail.
All refunds may take up to 30 days, orders will be credited back to the credit/debit card used for purchase.

 

Returns Address

Please remember to enclose your Returns Number & Invoice Number together with your Name & Address inside the package as this speeds up the returns process & post back to us at:
 

Vacuum Parts Direct

49 Meadow Mills

Dixon Street

Kidderminster

Worcestershire

DY10 1HH

United Kingdom


Further Legal Information can be found on our Legal Link/Private Policy links.

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Contact Us

Vacuum Parts Direct
49 Meadow Mills

Dixon Street

Kidderminster

Worcestershire

DY10 1HH

United Kingdom


[email protected]